About School Pathways

School Pathways is a growing education technology company providing software solutions for charter schools, public districts, and county offices of education. If you are excited about joining a tight-knit team creating innovative technology to help educators more effectively manage operations in virtual and alternative school environments, we’d love to hear from you.

Position Overview

Enterprise Account Manager responsibilities include developing strong relationships with their assigned customers, connecting with key business executives and stakeholders, helping resolving issues and friction points with the customer. Account Managers work proactively with their accounts, answering client queries, identifying ways School Pathways solutions can better meet their needs and identifying new business opportunities among existing customers. In this role, you will work with cross-functional internal teams (including Professional services, support and product ) to improve the entire customer experience. Reporting to the Manager of Enterprise Accounts, this role will be responsible for the following:

This position is for candidates residing within PST (Pacific time) locations

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Advocate for product improvements and the delivery of solutions that meet customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders – hold monthly meetings and QBR with SP Executive team
• Prepare reports and updates on account status to management team
• Assist with challenging client requests or issue escalations as needed
• Work closely with professional services for ongoing training opportunities
• Proactive outreach and out of the box thinking to provide solutions and minimize any risk to retention
• Own KPIs and be comfortable having conversations with managers on risk / solutions for accounts.
• KPIs to a determined by management and executive team and disseminated across CS team prior to implementation
• Maintain all documentation in Hubspot
• Represent the voice of the customer and influence the product development roadmap
• Any other tasks and duties as deemed appropriate by the executive team at School Pathways

Qualifications

• 1 year minimum SaaS customer success experience
  Ability to learn deep, feature rich product set
  Empathy
  Must maintain long standing relationships with client base through on going touch points
  Highly responsive and organized with an emphasis on documentation
  Critical Thinker
  Team player

Benefits

• Medical, Dental, and Vision Insurance
• Generous employee vacation and company holiday schedule
  
• 401K participation with company matching
• Work from home

Schedule:

• Monday to Friday

Salary:

• $50,000.00 – $60,000.00 per year

To apply for this position, please submit your resume and cover letter.