Careers

Enterprise Account Manager responsibilities include developing strong relationships with their assigned customers, connecting with key business executives and stakeholders, and helping resolve issues and friction points with the customer. Account Managers work proactively with their accounts, answering client queries, identifying ways School Pathways solutions can better meet their needs, and identifying new business opportunities among existing customers.

In this role, you will work with cross-functional internal teams (including Professional Services, Customer Support, and Product) to improve the entire customer experience. Reporting to the Manager of Enterprise Accounts, this role will be responsible for the following:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Advocate for product improvements and the delivery of solutions that meet customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders — hold monthly meetings and QBRs with the SP Executive team
• Prepare reports and updates on account status to the management team
• Assist with challenging client requests or issue escalations as needed
• Work closely with Professional Services for ongoing training opportunities
• Proactive outreach and out-of-the-box thinking to provide solutions and minimize any risk to retention
• Own KPIs and be comfortable having conversations with managers on risk/solutions for accounts
• Maintain all documentation in HubSpot
• Represent the voice of the customer and influence the product development roadmap
• Any other tasks and duties as deemed appropriate by the executive team at School Pathways

Requirements

• This position is for candidates residing within PST (Pacific Time) locations
• Has experience with a Student Information System

Details

• Job Type: Full-time, 40 hours per week
• Location: Remote
• Schedule: Monday to Friday, 8am–5pm Pacific
• Salary: $50,000.00 – $60,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home